April 09, 2017

BC family physicians are strengthening the foundation for the patient medical home model by making continued improvements to their practices.

As part of this work, more than 380 physicians recently participated in the Practice Support Program’s panel assessment pilot project. These physicians worked with PSP’s Regional Support Team Coordinators to build capacity in their practices through more effective use of EMRs, and gain a better understanding of their patient populations.

In addition to using EMRs to better understand patients’ needs, physicians are piloting the GPSC’s new Patient Experience Tool to get patients’ perspectives on their visits and interactions. This physician-driven tool collects data that can be used to inform practice improvements. Early results—from over 1,075 patients between November 2016 and July 2017—show that patients find the tool easy to use, and physicians find the data valuable. The pilot will be expanded from five clinics to 25 clinics in fall 2017.

To learn more, please contact PSP’s Regional Support Team, or contact PSP Central.