On June 7, 2021, more than 250 physician leaders and health care partners across BC joined the GPSC’s online learning exchange on adopting virtual health care services as a complement to in-person primary care and to foster continuity of care and longitudinal care.
(Available until July 30, 2021.)
The keynote address was by Dr Khang Nguyen, who has 20 years of experience with family medicine and Kaiser Permanente and is leading innovative improvements to health care experiences for physicians and patients. Dr Nguyen is the Physician Director of the Clinical Call Center KP and the Virtual Medical Center, which serves about 22 million calls across Southern California each year.
“The enemy of good is perfection; you have to be flexible and nimble. The worst care possible is the care that a patient never receives,” expressed Dr Nguyen.
Dr Nguyen presented on how virtual care is part of the journey, not the destination, and focused on access to integrated, comprehensive care and services, as well as change management for patients and providers. He shared his experience and expertise with creating a single point of access for patients and physicians that brings together 7,820 physicians to cover care for 4.7 million patients, 15 hospitals and 235 medical offices.
He suggested that “you’ve got to get people involved; you need to get an aligned process with people talking, and then you add in technologies to make a good process go faster.”
Dr Nguyen also acknowledged that certain technologies may be needed, but a technology alone will make a bad process go faster. “Good technology will make a bad process go faster,” he said.
Following the presentation, the GPSC co-chair Dr Anthon Meyer hosted a conversation with Dr Nguyen where questions from participants were discussed. Key topics included EMR interoperability, team-based care, cultural humility and safety, compensation, and episodic care.
Dr Meyer wrapped up the event by reflecting on the importance of change management and collaboration as doctors and partners journey to safely deliver longitudinal care in-person and virtually.
As well, 10 non-profits and organizations across BC showcased their virtual care services and innovations.
Read the event summary for a full recap of the event—including Q&A highlights, reflections, and list of exhibitors.