Building Capacity

The Practice Support Program (PSP) helps doctors and teams build capacity in their practices, enabling them to practice more efficiently, focus more on clinical care and patient relationships, and adopt attributes of the patient medical home in BC.

Contact a PSP
Regional Support Team

Supporting full-service family practices, PSP's tailored practice facilitation services are available to doctors and their teams directly in practices. These include:

Services are customized and adapted to meet doctors’ needs. PSP provides evidence-based tools and services to bolster practice improvement (sometimes referred to as quality improvement) activities, including:

  • A team of practice improvement professionals, including peer mentors.
  • Learning content with interactive activities and discussions about case scenarios.
  • Compensation to recognize time spent on practice improvement activities.
  • Certification to acknowledge new or advanced skills and capabilities.

For general inquiries, email PSP.

Areas of Change

PSP's supports help doctors identify, implement, and maintain practice improvements in four measurable areas:

  1. Practice team support: Establishing structure, clarifying roles, and teaching necessary skills so GPs and teams can implement practice changes.
  2. EMR optimization: Supporting improved usage of EMRs to inform practice management decisions, facilitate proactive care, and minimize frustrations.
  3. Process management: Improving office workflows, processes, and standards.
  4. Measurement: Using data and metrics to reflect on quality of care and inform improvements where needed.

Collaborating with divisions of family practice

PSP’s provincial staff, regional teams and panel assistants work collaboratively with divisions of family practice to support physicians and teams, and ensure PSP service offerings meet physician and teams’ practice improvement needs.

The relationship between PSP and divisions of family practice ensures that doctors receive seamless support through a collaborative approach. The two organizations partner to:

  • Identify gaps in physician support and find solutions to address them.
  • Mitigate “engagement fatigue” by reducing overlap between sessions and meetings.
  • Identify future practice support opportunities.

Learn more

Small-group learning sessions: A resource for practice improvement (2015)

• Your EMR: Why Achieve Meaningful Use Level 3(2014)

End-of-life module enables physicians to better support patients (2013)

New module on child and youth mental health launches across BC (2012)

• Tips for using mental health module tools and resources (2012)

Advance care planning (2012)

• New COPD module already showing results (2011)

Vancouver psychiatrists incorporate group medical visits into patient care (2011)

Developments this autumn (2010)

Innovative group medical visits benefit both dementia patients and their caregivers (2010) 

• GP learning session focuses on improving care for adolescent depression (2010)

Improved mental health care with FPs and patients as partners (2009)

Specialized training and support in mental health (2009)

• New mental health practice support program module to launch (2009) 

• PSP implementation the focus of mid-term review (2008)

• PSP module helps GPs support patient self-management  (2008)

• Group medical visits: Enhancing chronic illness care (2008)

Chronic disease management module supports GPs to deliver better care (2008)

• Community-based mental health initiative: Patients and GPs to benefit (2008)

Advanced access key to better patient care, less stress for GPs and MOAs (2007)

Practice support update from the GPSC (2007)